Your AI was trained on your voice during onboarding. But your business evolves, your offers shift, and the way you talk about what you do gets sharper over time. Brand voice isn't a one-time setting — it's a living asset.
When to update
You don't need a reason. But here are the most common triggers we see:
- You read a recent conversation and thought, “that's not quite how I'd say it.”
- You launched a new service, package, or audience and the existing voice doesn't quite fit.
- You refined your offer messaging on your website and want consistency across every touchpoint.
- A customer asked something your AI couldn't answer cleanly.
- You hired or trained someone whose voice you want the AI to learn from too.
Your AI gets better when you tell it what “better” looks like.
What to send us
The more concrete, the faster the tune. Pick from any of these:
Don't describe your voice in abstract terms like professional but friendly. Show us five sentences you've actually written. We'll work backwards from the pattern.
How to send it
Easiest path: open your dashboard and use the change request button, or reply to any email from us.
What happens next
We review the update, re-tune your system, and you'll see the new voice live within a few business days. Voice refinement is part of being a managed Kairos client — not billed per tune.
Voice is the part of your AI that's the most personal — and the most worth refining. Treat it like a living document.
Kairos — the decisive moment where action creates transformation.